Return & Exchange Policy

Return Policy

Thank you for shopping with us! We want to ensure your satisfaction with every purchase. Please review our return policy below:

  1. Returns Eligibility:

    • All items must be returned within 14 days from the delivery date.
    • Returns are only accepted for items that are damaged or faulty upon receipt.

  2. Conditions for Return:

    • To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received.
    • The item's original tags, labels, and any accessories must be intact.

  3. Process for Returns:

    • To initiate a return, please contact our customer service team within 14 days from the delivery date.
    • Provide a clear description and photos of the damage or fault for our assessment.
    • Our customer service team will provide you with a return authorization and instructions for shipping the item back to us.

  4. Return Shipping:

    • Customers are responsible for the return shipping costs.
    • We recommend using a trackable shipping method and retaining the shipping receipt as proof of return.

  5. Inspection and Refund:

    • Once we receive the returned item, our team will inspect it to verify the reported damage or fault.
    • If the item meets the return eligibility criteria, we will process a refund to your original payment method.
    • Refunds may take up to 7 business days to reflect in your account.

  6. Exclusions:

    • We do not accept returns for items that have been used, damaged due to improper handling, or show signs of wear and tear not related to the initial damage.
    • Items that were purchased on sale or as part of a promotional offer may not be eligible for return.

  7. Exchange Policy:

    • We do not offer direct exchanges. If you wish to exchange a damaged or faulty item for a different one, you'll need to initiate a return and place a new order.

  8. Customer Support:

    • For any questions or concerns regarding the return process, please reach out to our customer service team at Chaiavaniskyn@gmail.com

Please ensure you carefully read and understand our return policy before making a purchase. We strive to provide you with a seamless shopping experience and are here to assist you with any inquiries you may have. Thank you for choosing us!